In case of disputes over unwanted payments, violation of contracts or suspicion of frauds, EXAI will reserve (reserve deposit) the disputed amount until the dispute on Bluesnap is finalized. This is a security regulation which exists to protect clients from Internet schemes or frauds.The most common reason for charge backs include:
Quality: Client claims to have never received the goods as promised at the time of purchase; client was provided an item that was very different from the seller's description, or the item was not working when the client (buyer) received it.
Fraud: Client claims they did not authorize the purchase, they did not make the purchase, or they were a victim of identity or credit card theft.
There are a number of variations that fall under the general category of disputes and charge backs:
Dispute (1) - A transaction that happens when a client makes a dispute over a payment that had been previously made. In transaction 81 and 82 (See 1 ), the client made a payment dispute of $150 and therefore the reserve deposit on this transaction is $150. The balance has been corrected from $350 down to $200. In the detail column, you can click on the website number ( in this example which will redirect you to the invoice link.
Cancel Dispute (2) - If the partner won the dispute or if the dispute had been cancelled , the funds go back to the original partner's balance. In this example , transaction 83 and 84 (See 2), the dispute of $150 was canceled and therefore the reserved transfer of $150 has been credited back to the partners balance. From $50 to $200.Reserve transfer (2) - A transfer that had been reserved as a 'Reserved deposit' due to a dispute between the client and partner.Here ID 84 is the reserve transfer that has been credited to the partners account as a result of the dispute being resolved.
Charge back (3) - If the Client has won the dispute then his funds are charged back from the partner's reserved deposits. In this example ID 89 there was a charge back of $60 which has resulted in the partners balance being debited to a balance of $140 from $200. Here the reserve deposit is being used to credit the clients account by $60.The screenshot below details all 3 categories.